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At Eliana Davis Art, all photography prints and artwork are produced with care and attention. Because many items are made-to-order, we follow the refund and return practices outlined below to ensure fairness and quality for both you and our studio.

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1. All Sales Are Final

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Most purchases are considered final sale due to the custom and made-to-order nature of our prints.
This means we do not offer refunds or returns for:

• Change of mind

• Ordering mistakes (wrong size, wrong product, duplicate orders, etc.)

• Colour differences caused by screen or device variations

• General dissatisfaction not related to product quality

However, we are committed to resolving any issues related to damage, defects, or errors on our part.

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2. Damaged, Defective, or Incorrect Items

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We will replace or refund items that arrive:

• Damaged

• Defective

• Incorrect (wrong print, wrong size, wrong product)

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How to Request a Replacement or Refund

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To report an issue, email elianarubyiris@gmail.com within 13 days of receiving your order, and include:

• Your order number

• A description of the issue

• Clear photographic evidence of the damage, defect, or incorrect item

Once reviewed, we will either:

• Issue a replacement at no additional cost, or

• Provide a refund to your original payment method

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3. Eligibility for Refunds or Replacements

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Your item may be eligible for a refund or replacement if:

• The product arrived damaged in transit

• The print quality is defective

• You received the wrong item

• A manufacturing error occurred

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Your item is not eligible if:

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• You selected the wrong size or product

• You changed your mind after purchasing

• You expected a different colour or appearance based on your screen

• The issue is caused by natural variations in materials or printing processes

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4. Lost or Missing Orders

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If your order appears lost:

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• Contact us at elianarubyiris@gmail.com

• We may ask you to check with your local postal service or neighbours

• If the carrier confirms the package is lost, we will arrange a replacement

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Please note: once an order is marked as “delivered” by the carrier, we cannot issue a refund for packages that go missing afterwards. In such cases, we recommend filing a claim with the shipping carrier.

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5. Return Shipping

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In most cases, you do not need to return damaged or defective items.
If we request a return to confirm the issue:

• We will provide instructions

• Return shipping costs may be covered depending on the situation

No items should be returned without contacting us first.

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6. Refund Processing Time

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Approved refunds will be issued to the original payment method within:

• 5–10 business days, depending on your bank or payment provider

We will notify you once your refund has been processed.

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7. International Orders

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International customers are responsible for:

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• Customs charges

• Import taxes

• Duties

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Refunds will not be issued for packages delayed, returned, or refused due to unpaid customs fees.

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8. Contact Us

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If you need help with an order, or want to request a refund or replacement, contact:

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Eliana Davis Art
Email: elianarubyiris@gmail.com

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We are here to ensure your artwork arrives safely and beautifully.